Lesson 1, Topic 1
In Progress

How Do You Exceed Expectations?

How do you exceed expectations?

A question frequently asked is about customer service. Tell me when you’ve gone the extra mile. As an employer, I’m looking to know that you know the difference between a routine task and going above and beyond, going that extra customer service-friendly experience. Explaining to me a situation in which you went above and beyond the expectations of your former employer, or even a family member if you have not worked before. Tell me the exact scenario. What was expected of you and what you did do in addition to that?


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