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Question: How do you use social media as a tool for customer service?

Tips:

a. Demonstrate strategic thinking and soft-skills.

b. Should be able to work with CS team to stay on-brand.

c. Best to take the conversation off social media.

Example: It’s a great place to triage problems your customers are having, especially if you stay on-brand with your public help. That said, the goal is to take any additional grievances off social media, since you don’t want to risk any more bad PR.