Learn From Mistakes
Question: How have you handled a mistake at work?
“I remember this one shift it was dinner and busy. We were low on staff. I was rushing and had two plates. I crashed into the door and dropped a plate. I accepted that it happened.
First I went to deliver the surviving plate. Next I went to the table whose plate I dropped and explained the situation. I said that we will remake the food and add in an extra side for free to make up for it. Next I cleaned up the mess and then had the order replaced.”
- Mistakes often happen when the environment is busy and hectic
- Communicate quickly when mistakes happen
- Clean up messes quickly before they are spread