Lesson Progress
0% Complete

Question: What is a crazy customer service experience you had?


“At one point I was at a coffee shop. A customer came in and ordered a drink with everything in it! They wanted mocha, raspberry, caramel, extra shots, they wanted everything! The drink came out to be around $18 because of all the extra charges. 

Around 5 minutes later, the customer came back and wanted a refund. I honored the refund and joked with the customer that he probably should not order that drink again!”


  1. Sometimes customers make mistakes and ask for refunds

  2.  Good customer service is about treating the customer well

  3. Give the customer the benefit of the doubt