Good Customer Service
Question: What is a crazy customer service experience you had?
“At one point I was at a coffee shop. A customer came in and ordered a drink with everything in it! They wanted mocha, raspberry, caramel, extra shots, they wanted everything! The drink came out to be around $18 because of all the extra charges.
Around 5 minutes later, the customer came back and wanted a refund. I honored the refund and joked with the customer that he probably should not order that drink again!”
- Sometimes customers make mistakes and ask for refunds
- Good customer service is about treating the customer well
- Give the customer the benefit of the doubt