Enhancing The Diner’s Experience
Question: How can you enhance a diner's experience at a restaurant?
“I remember one time there was a group that came in for appetizers. I saw that some of the guests had brought gifts. One of the gifts said “Congratulations on your promotion!”. I thought it was wonderful that they were celebrating their friend’s promotion.
I went into the kitchen and asked the chef if he could make a little chocolate soufle to give the table. When I gave the table the gift I said congratulations on the promotion and everybody cheered, it was a wonderful moment!”
- Pay attention to little details
- Show that you are considering the customer
- Offer gifts for special occasions