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Question: How can you enhance a diner's experience at a restaurant?


“I remember one time there was a group that came in for appetizers. I saw that some of the guests had brought gifts. One of the gifts said “Congratulations on your promotion!”. I thought it was wonderful that they were celebrating their friend’s promotion. 

I went into the kitchen and asked the chef if he could make a little chocolate soufle to give the table. When I gave the table the gift I said congratulations on the promotion and everybody cheered, it was a wonderful moment!”


  1. Pay attention to little details 

  2. Show that you are considering the customer

  3. Offer gifts for special occasions