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The Four Roles at a Restaurant
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Welcome to the Restaurant!10 Topics
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Service with a Smile7 Topics
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Checking in on Guests8 Topics
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Bussing Tables and Cleaning7 Topics
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Line Cooks to Chef Supreme4 Topics
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Service Tips for Bigger Tips7 Topics
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When Things go Wrong12 Topics
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The Guest Ordered Something Different
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Somebody Broke Some Dishes
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The Food is Taking a Long Time
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An Ingredient is Out of Stock
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The Food is too Cold
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Something is in the Guest's Food
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A Guest is Served Allergens
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Guests Are Upset
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Reminding Guests to Tip
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Stopping Dine & Dash
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Reminding Guests to Sign Receipts
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Remain Calm and Carry On!
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The Guest Ordered Something Different
Lesson 1,
Topic 8
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Serving Food to the Guests
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Customers expect the food they ordered to be delivered to their table. Afterall, they are sitting down in a restaurant! Handling hundreds of orders in a hectic environment takes some patience and technique.
When holding multiple plates you can slide your thumb and pinky on top of the first plate. Put the second plate on top of your thumb and pinky, while the plate rests on your forearm. This method allows you to carry two plates at a time but it’s better to be safe and deliver on time than rush and drop someone’s dinner on the floor.
Tips
- Customers expect the food they order to be delivered or served to their table
- Use proper technique when holding multiple plates
- Be patient and remember that walking fast is not worth dropping plates