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The Four Roles at a Restaurant
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Welcome to the Restaurant!10 Topics
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Service with a Smile7 Topics
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Checking in on Guests8 Topics
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Bussing Tables and Cleaning7 Topics
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Line Cooks to Chef Supreme4 Topics
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Service Tips for Bigger Tips7 Topics
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When Things go Wrong12 Topics
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The Guest Ordered Something Different
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Somebody Broke Some Dishes
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The Food is Taking a Long Time
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An Ingredient is Out of Stock
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The Food is too Cold
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Something is in the Guest's Food
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A Guest is Served Allergens
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Guests Are Upset
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Reminding Guests to Tip
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Stopping Dine & Dash
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Reminding Guests to Sign Receipts
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Remain Calm and Carry On!
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The Guest Ordered Something Different
Lesson 1,
Topic 6
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Aiding Parties with Disabilities
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There are many forms of disability. For now, let’s focus on the basics. Here are a few things to keep in mind when seating diners with disabilities.
To start they will need adequate space to travel from the entrance to seating. Bathrooms and exits must be reachable. Consider offering straws as drinking from a cup can be painful for some disabled people. Make sure to respect service animals. Service animals can accompany disabled individuals in all areas in which the public is allowed.
Additionally, there are specific requirements for wheelchair-friendly tables. Tables intended for disabled clients should be no higher than 34 inches. The area underneath the table must be clear and at least 27 inches high.
Tips
- There are many different disabilities
- Consider how you can assist the client
- Allow service animals to do their work