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Service and Sales

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Lesson 4, Topic 4
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Resist the urge to panic and remain positive

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The accommodation industry can be tough, but it’s essential to remember that no matter what, you must try to avoid panic and stay positive. An uplifting perspective will help improve even the worst of circumstances. 

Delivering the best guest experience is key. So if a guest complains about the food or some other issue, dealing with it with a calm and uplifting attitude can have a significant effect on the customer support experience.