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Service and Sales

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Lesson 1, Topic 1
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Relational Skills

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If  you’ve been assigned to be a sales representative, this knowledge will come in handy, but many salespeople don’t put in the effort to improve their relationship-building skills. Instead, they rely on material to direct their conversation. While substance is an important aspect of a business call, the ability to deviate, pre-arrange, and properly interact with the client is limited. Because each client is unique, comparable content may not always be successful. Relationship skills are crucial, especially when settling a dispute.