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Service and Sales

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Lesson 2, Topic 9
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Learn the Needs

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Instead of learning every single detail about a product, focus on the need or purpose of the product from the customer’s perspective. For example, someone that has been working in the industry for many years still suffers the same fate. It takes a considerable amount of time to inspect each and every individual product. However, it’s much more efficient to address the customer’s wants and needs rather than detailing each product to them.