It’s obvious that a rude employee can lead to customer service complaints. What’s less obvious is what some might consider rude. For instance, a server may not be aware that using abrupt sentences or an aloof tone of voice could potentially be seen as abrasive by a customer.
To prevent these types of complaints, educate your employees on how to communicate clearly and effectively, actively listen to customers, and exhibit positive body language during customer interactions. Also, make sure a manager or another employee with decision-making power is available throughout the business day.
That way, if an angry customer asks to speak with a supervisor, your staff can alert the person in charge.
- Rude employees cause problems for customers and coworkers
- Practice positive body language
- Make sure at least one manager or supervisor is on site when customers are around