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It’s obvious that a rude employee can lead to customer service complaints. What’s less obvious is what some might consider rude. For instance, a server may not be aware that using abrupt sentences or an aloof tone of voice could potentially be seen as abrasive by a customer.

To prevent these types of complaints, educate your employees on how to communicate clearly and effectively, actively listen to customers, and exhibit positive body language during customer interactions. Also, make sure a manager or another employee with decision-making power is available throughout the business day. 

That way, if an angry customer asks to speak with a supervisor, your staff can alert the person in charge.

Tips

  1. Rude employees cause problems for customers and coworkers

  2. Practice positive body language

  3. Make sure at least one manager or supervisor is on site when customers are around