50% of customers have claimed that waiting for their reserved table is one of the most annoying customer service errors they have encountered. No matter how vigilant you are, human error is bound to lead to the occasional booking mistake.
To avoid serious problems with the customer when the errors do occur, we recommend setting aside one table as a backup seating option. If you have the resources, try switching to a digital booking system. This way, when customers call to make a reservation, you will immediately see which tables are free, and you will be far less likely to double-book a table.
- Customers who make reservations do not like to wait for their table
- Keep one table available as a backup just in case
- Try switching to a digital booking system