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Service and Sales

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Lesson 3, Topic 5
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Be Real by Getting Personal

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Customers are humans and they want interaction from other people, not just FAQs and automated emails. Nowadays, social media is a huge platform to interact with customers and review feedback from the community. Highlight certain details or events on your page and show that you truly care for the people who support you. Dedicate a forum for people to reach out to you for questions and concerns. This will serve as a bridge between you and the community and a way to build trust.