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Service and Sales

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Lesson 3, Topic 4
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Admit Your Mistakes

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We all mess up at some point; messing up is natural. So, we should take responsibility and admit it, even if the customers are unaware. It creates a sense of honesty and restores your customer’s confidence in your service. The next step is to follow up and ensure the same problem won’t happen again and to properly apologize for the inconvenience.