Reading
This section focuses on the critical process of gathering customer feedback through surveys and effectively analyzing the data to enhance business operations. Learners are shown how to design and distribute customer satisfaction surveys using digital tools like Google Forms. The curriculum includes selecting appropriate question types, customizing surveys to align with brand identity, and ensuring questions are structured to elicit useful insights. After collecting responses, the course explores methods for analyzing feedback, including interpreting quantitative data and qualitative comments. This section emphasizes the importance of using customer feedback to make informed decisions aimed at improving product quality, customer service, and the overall customer experience.